our commitment to you regarding the
maRCH 17, 2020
a MESSAGE TO OUR CUSTOMERS
As we continue to monitor the severity and progress of Coronavirus (COVID-19), we at GIANT Plumbing, Heating and Cooling wanted to provide you with important information about our continued service and share the steps we have taken and will continue to take to protect our customers, their families, and our employees.
We will continue to service our customers as normal, doing our best to care for your plumbing, heating and cooling needs.
Our team is committed to your health, safety, and the overall effort to stop the spread of the Coronavirus.
To ensure your health safety and that of our field technicians and employees, we will take the following precautionary measures before and during our visit:
We will not permit any employee to work who is sick or feeling unwell. Also, we will not send a technician to your home that has traveled to a highly prevalent area
We will ask if you have recently traveled to a location where the virus is prevalent, or if you’ve been in contact with anyone who may have been infected. If either of those have occurred, we may delay service until you’ve been cleared by your doctor as symptom free
We will politely refrain from shaking your hand
We will do our best to maintain a distance of at least 6 feet, as per the CDC recommendation
We will put on new rubber gloves and clean shoe covers for each home we visit and throw them away when we are done
We will not hand out business cards
We will wipe the surface of our tablet with a disinfecting wipe before asking you to sign for work to be done. Alternatively, the technician can send an email to you while still on site, with a description of the work to be done and the total amount due. You can send a reply email from your phone giving approval for the work
We will wipe off any other surface we touch
We will clean our hands before and after every visit
If you have any questions, comments, concerns or special requests, please feel free to contact us at 724-744-1055 or submit a request on our website at www.giantplumbing.com
Thank you for your continued service and dedication to staying healthy and careful.